FAQs

Frequently Asked Questions (FAQs) – Aashiyana Store

1. How can I place an order?
Simply browse our collections, add your favorite products to the cart, and proceed to checkout.

2. Do I need an account to order?
No, you can checkout as a guest, but creating an account helps you track your orders easily.

3. Can I change or cancel my order?
Orders can be changed or canceled within 12 hours of placing them. Please contact us quickly.

4. Do you offer free delivery?
Yes, we offer Free Delivery on all orders across Qatar.

5. How long will it take to receive my order?
Usually 2–5 business days, depending on your location.

6. Do you offer Cash on Delivery (COD)?
Yes, we provide COD option for your convenience.

7. What payment methods do you accept?
We accept Cash on Delivery, Debit/Credit Cards, and Online Payment (if available).

8. Is online payment safe on your store?
Yes, all payments are processed securely with trusted gateways.

9. What is your return policy?
You can return damaged or defective items within 7 days of delivery.

10. How do I request a return?
Contact us via email or the “Contact Us” page with your order details.

11. How long does a refund take?
Refunds are processed within 5–7 business days after receiving the returned item.

12. Are your products original and high quality?
Yes, we carefully select each product to ensure quality and durability.

13. What if an item is out of stock?
You can join our waitlist or check back soon – we restock popular items regularly.

14. How can I contact customer support?
Email us at contact.aashiyana.store@gmail.com or use our contact form – we reply within 24 hours.

15. Do you have a physical store?
Currently, we are an online store only, delivering all over Qatar.

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