FAQs

Frequently Asked Questions (FAQs) – Aashiyana Store

1. Where do you ship?
We deliver to all locations in the UAE.

2. How long does delivery take?

  • Standard Delivery: 1–3 business days

  • Express Delivery (optional): 1 business day

3. Do you offer free shipping?
Yes! All orders ship for free within the UAE.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email/SMS.

5. What if my order is damaged or incorrect?
Please contact us at contact.aashiyana.store@gmail.com within 7 days of delivery. We offer easy returns, refunds, or exchanges.

6. Can I exchange a product?
Yes! You can exchange any product for another item. We will process exchanges quickly to ensure fast delivery.

7. How do I return an item?
Email us at contact.aashiyana.store@gmail.com with your order number. Our team will guide you through the simple return process.

8. How long does a refund take?
Refunds are processed within 3–5 business days to your original payment method after we receive and inspect the returned item.

9. Can I cancel my order?
Yes! Contact us at contact.aashiyana.store@gmail.com before your order is shipped to cancel it.

10. How can I contact customer support?
Email us anytime at contact.aashiyana.store@gmail.com. We typically respond within 24 hours on business days.